Dr. Monique Martinez-Quiros shares her insights on how to make connections in the workplace, offering entertainers practical tips for maintaining a loyal customer base.
(NOTE: This story was written by Dr. Monique Martinez-Quiros and appears in the March 2025 issue of ED Magazine.)
Working as a dancer or cocktail waitress isn’t just about serving drinks or performing—it’s about creating an unforgettable customer experience. At the core of success in these roles lies the ability to build genuine connections with clients. Why? Because when a customer feels valued, seen and appreciated, they come back. And when they come back, guess what? So does their money.
Make clients feel heard and seen
Clients don’t just walk in for a beer—they come for connection. Take the time to really listen, whether it’s to their stories, complaints or even their bad jokes. A little eye contact, a genuine smile and thoughtful responses can go a long way. When clients feel acknowledged, they’re more likely to open their wallets and invest in the experience you’re creating.
Validate the customer’s experience
Here’s the deal: people want to feel understood. You don’t have to agree with everything a client says, but acknowledging their feelings or experiences can work wonders. Simply saying, “That must have been tough,” or “Wow, that’s impressive,” can deepen their trust and make them feel important. And when they feel important, they’re more likely to spend generously.
In an industry where clients have plenty of options, being the one they trust and feel comfortable with sets you apart and ensures you secure the bag.”
— Dr. Monique Martinez-Quiros
Create a personalized experience
The small things matter. Remember their name, drink order or favorite topic of conversation. These thoughtful touches show you listened—and clients eat that up. Personalization makes them feel like VIPs, and VIPs are the ones who drop the big bucks.
Acknowledge each customer’s presence
Don’t underestimate the power of a warm hello or a thoughtful goodbye. When a client walks in, make them feel like they matter. And when they leave, make sure they know they’ll be missed. Those little moments of acknowledgment leave lasting impressions—and keep them coming back (with their wallets in tow).
Turn transactions into relationships
The secret sauce to success is turning a quick interaction into a memorable connection. Whether it’s sharing a laugh or anticipating their needs, these moments of connection build trust and loyalty. In an industry where clients have plenty of options, being the one they trust and feel comfortable with sets you apart and ensures you secure the bag.
The bottom line
Connection is everything. Making your clients feel seen, heard and valued creates an experience they won’t forget and one they’ll pay to have again and again. Whether you’re a dancer or a cocktail waitress, it’s not just about the service you provide but the relationships you build. So, take the time to connect, because when you do, everyone wins. And by “everyone,” I especially mean you and your bottom line. Let your personality shine, show them you care and watch the loyalty (and the tips) roll in.
Have questions or topics you’d like to hear more about? Send them to Dr. Monique on Instagram @KeyRoseLLC or via email at drmonique@keyrosellc.com. For more information, visit www.keyrosellc.com.
